Field Technician - NZ

Location: Hamilton, NZ
Post date: 29 January 2021
Close date:

  • Passionate about the Agricultural sector?
  • Love all things mechanical and electronic?
  • Work best with degree of self-management?

At Waikato Milking Systems our roots are firmly established in the Waikato region of New Zealand, but over the last 60 years we have been evolving and we are now a global company installing and servicing our own high specification milking machine technology and associated products worldwide.  We are proud of our innovation and designs which are reliable, durable and require minimal maintenance. We constantly strive to innovate and bring new technologies to the market that support the profitability and wellbeing of our customers; farmers.

This role has responsibility for technical support to our dealers and customers. The role is about building trust and long-term relationships with our dealers, customers, and sales personnel. It involves ensuring installations meet our standards, that we support our dealers (particularly on high end automation projects) and carry out technical visits to dealers and customers. You will never be short of a challenge in this exciting role.

Communication is ‘key’ as you interact via phone and e mail within market with our dealers, customers, and sales team members as well as with your manager and technical support peers worldwide; to ensure we provide the ‘complete’ end to end milking solution for our customers. There will be the requirement to support our dealers and customers overseas at times as part of the team via virtual contact and our online customer support system. We are cognisant of current travel restrictions due to Covid-19, however there may be sporadic travel overseas in the future.

In the role, there is the additional opportunity to upsell products and services given the high frequency of contact with our farmers as our ever-expanding product line now supports milk cooling and effluent/environmental related products

Key skills and experience to be successful in this role:

  • Well organised and results orientated person who is confident and comfortable with a high degree of independence
  • Technically minded and able to demonstrate excellent workmanship and problem-solving skills ’on the job’
  • An excellent communicator via all mediums
  • Someone who builds effective and enduring relationships internally and with our customers and dealers
  • Logical, practical and with knowledge of the agricultural sector including dairy parlours and associated systems and processes (electrical/electronic knowledge is a must!)
  • Physically fit and enjoys the ‘on farm’ environment
  • Have a clean, current, full drivers’ licence
  • Be prepared to undertake significant travel including some weekend work within NZ to meet our customer’s needs

Industry experience is highly valued, but most critically we require a positive, ‘can-do’ Technical Guru who relishes providing excellent field service, with strong communication skills to work collaboratively with the sales team and dealer network to deliver the total solution to our customers.

Full ‘on the job’ training will be provided together with a supportive team environment and a company that recognises strong performance and drive for results. We are looking for someone who can commit to our brand and develop and grow with us in this critical role. In return we offer you the chance to work for a passionate and proud company with a great team of people. A competitive salary package (including company vehicle) is on offer for the right person.

If you think you have what it takes, then we would love to hear from you.  Applicants must have the right to live and work in NZ. Please note our pre-employment process includes a ministry of justice check.

For further details or to talk it over contact Diego Brandao, Head of Sales Support & Technical Services or apply directly online.

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